A Guide for Managers & Owners.

As a human resources professional, I have seen the impact that conflicts between different generations in a team can have on productivity and morale. With the rise of multi-generational workforces, it’s becoming increasingly important for managers and business owners to understand the different perspectives and communication styles of their employees, and to know how to effectively resolve conflicts when they arise.

Generational conflicts can arise due to differences in values, expectations, and communication styles. For example, Baby Boomers may be more focused on stability and hierarchy, while Millennials may prioritize flexibility and collaboration. It’s important to remember that these differences are not inherently good or bad – they are simply a result of growing up in different historical and cultural contexts.

1. Traditionalists (born between 1922 and 1945): Traditionalists often value stability, loyalty, and a strong work ethic. They may be more likely to prioritize company loyalty over individual advancement, and to believe that the workplace should be a professional and serious environment.
2. Baby Boomers (born between 1946 and 1964): Baby Boomers tend to value achievement, ambition, and hard work. They may be more competitive and focused on climbing the corporate ladder, and may place a high value on financial security and stability.
3. Generation X (born between 1965 and 1980): Generation X is often known for its independence and skepticism. They value work-life balance, flexibility, and autonomy in the workplace. They may be more likely to prioritize their own needs and goals over those of the company, and to seek job security over rapid advancement.
4. Millennials (born between 1981 and 1996): Millennials often value collaboration, inclusivity, and diversity. They may be more likely to prioritize social impact and environmental sustainability, and to seek out opportunities for professional development and growth.
5. Generation Z (born after 1996): Generation Z values innovation, technology, and entrepreneurship. They may be more likely to prioritize work that is meaningful and purposeful, and to seek out opportunities to work on projects that are impactful and innovative.

These are just a few examples of the values that different generations in the workplace might hold, and it’s important to keep in mind that not all individuals within a generation will hold the same values and perspectives. Nevertheless, understanding these differences can help managers and business owners to better navigate the complexities of a multi-generational workforce and to resolve conflicts when they arise.

The key to resolving generational conflicts in a team is to understand the root cause of the conflict and to approach it in a neutral, solution-focused manner. Here are some steps that you can take to resolve conflicts between different generations in your team:

1. Encourage open communication: Encourage all team members to share their perspectives and concerns, and to listen actively to each other.
2. Identify the root cause of the conflict: Take the time to understand what is really driving the conflict, and to look for common ground between the conflicting parties.
3. Focus on finding a solution: Rather than dwelling on the problem, focus on finding a solution that addresses everyone’s concerns.
4. Use neutral language: Avoid using language that is judgmental or inflammatory, and instead use neutral language that encourages collaboration.
5. Encourage collaboration: Encourage team members to work together to find a solution, and to see the conflict as an opportunity for growth and learning.
6. Foster a culture of respect: Encourage team members to respect each other’s perspectives and communication styles, and to celebrate the diversity of backgrounds and experiences in the team.
7. Seek outside help if necessary: If the conflict cannot be resolved through internal means, consider seeking outside help from a neutral third party such as a mediator.

In conclusion, resolving conflicts between different generations in a team requires a collaborative, solution-focused approach. By encouraging open communication, understanding the root cause of the conflict, focusing on finding a solution, and fostering a culture of respect, managers and business owners can help to build a more harmonious and productive team.

Written by: Brooke Winter

February 8, 2023